What Are the First Steps to Take After Fire Damages Your Property?

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Unfortunately, thousands of individuals and families face the aftermath of fire damage to their properties each year. This article offers a guide to navigating the initial steps in such a distressing situation. While no article can replace the assistance of professionals, being informed can help make the entire process more manageable.

What to Do Immediately Following a Fire

Ensuring Safety

  1. Wait for Clearance: Even if the fire seems to be completely extinguished, do not attempt to re-enter your property until the fire department has given you the green light. There could still be hidden hot spots that can flare up without warning.
  2. Follow Instructions: The fire department will evaluate the structural safety of your home and determine if it’s safe to go in. Listen carefully and follow their instructions to the letter to avoid unnecessary risks.
  3. Protective Gear: If permitted to enter the property, wear protective clothing like a hard hat, work boots, and gloves. This would help protect you from hazards like sharp objects, unstable structures, or potentially harmful substances left behind by the fire.
  4. Beware of Concealed Dangers: Be careful of undamaged parts of your property. Fire can cause unseen damage, like weakened structures that can collapse without warning or floor areas that might give way.
  5. Keep a Safe Distance: Even after getting permission to re-enter, avoid close to damaged structures that could collapse.

Recording Initial Observations

  1. Document Everything: Begin by writing a list of everything you can remember that has been damaged or destroyed. This may seem daunting, particularly if the damage is extensive, but this information will be vital for your insurance claim.
  2. Take Photos and Videos: Use your smartphone or a digital camera to record every room, specifically focusing on areas exhibiting visible signs of damage. While photos can be helpful, videos also record your verbal observations while touring the property. These visual documents serve as evidence of the initial condition of the property post-fire.
  3. Check for Hidden Damage: Fire can cause visible damage on the surface and hidden damage like electrical issues, structural instabilities, and water damage from firefighting efforts. Make a note of any potential hidden damages you might observe.
  4. Focus on Valuables: Highlight the damages to high-value items such as jewelry, electronics, and art. The value of these items can significantly affect your claim with the insurance company.
  5. Don’t Clean Up Yet: Resist the temptation to start cleaning up. Disturbing the scene could destroy evidence of damage your insurance provider needs to see.

Arranging Temporary Accommodation

Your home might not be habitable for a while due to the damage caused. Look for a temporary place to live. You can consider:

  • Staying with friends or family.
  • Renting a hotel room.
  • Contact local housing agencies or humanitarian organizations that assist in such cases.

Report and File a Claim with the Insurance Company

Starting the Claim Process

Here’s how to get the claim process rolling with your insurance company:

  1. Contact your insurance company as early as possible.
  2. Provide your policy number and the details of what occurred.
  3. Offer documentation, like photos or a list of damaged items.

A Clean Start with Smoke and Fire Damage Restoration

Experiencing a fire can be devastating, but there’s help available. You can enlist the services of a professional company that specializes in smoke and fire clean-up. They will ensure important processes such as soot removal, smoke removal, and even structural repairs are managed professionally.

Working with Insurance Adjusters

You could be dealing with insurance adjusters after filing a claim. They will come to assess the damage, so:

  • Be prepared to show the adjuster evidence of lost or damaged goods.
  • Provide any photographs or videos taken of the damage.
  • Keep a record of all your exchanges and discussions.

Fire Damage Assessment

Self-Assessment: Things to Look For

While an insurance adjuster will handle the official damage assessment, doing an initial assessment yourself is a good idea. Here is what to focus on:

  1. Structural Damage: Look for visible signs of damage to the property structure, both exterior and interior.
  2. Content Damage: Note down any furniture, appliances, clothing, or personal items that have been damaged.
  3. Secondary Damages: These include issues such as water damage or burnt household piping.

Seeking Professional Help: Property Damage Restoration Services

While dealing with fire damage can seem overwhelming, you don’t have to face it alone. Working with a restoration management company in Ottawa can help guide you through the process. With their expertise in restoring properties damaged by fire or smoke, they will make sure your property is safe and habitable once again.

Professional Fire Damage Assessment

If you struggle to assess the overall damage, seeking professional help may be beneficial. Professionals have the expertise to find hidden damages that you might not spot.

Fire Damage Repair and Restoration

Choosing a Fire Restoration Company

Once you’re set to start the repair and restoration process, consider:

  1. The company’s reputation and past clients’ experiences.
  2. Whether they have a professional training certificate.
  3. How transparent they are with their pricing.

Repair and Restoration Process

Restoration might include:

  • Cleaning up debris.
  • Removing damaged materials.
  • Repairing or replacing damaged parts of the structure.
  • Cleaning, deodorizing, and restoring personal belongings.


Getting through fire damage isn’t easy, but knowing the first steps can make all the difference. Prioritize safety, document damages for your insurance claim, and seek professional assistance. Remember, recovery is a process that takes time, but with the right help and a positive mindset, you can rebuild and restore.